1. What is Your Return Policy?
You may return your product for a full refund for any reason within 90 days of purchase.  To be eligible for a return, simply contact us at or 03 9696-6611 and request an authorization to return. 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return has been approved we will provide further instructions as to where to return your damaged product.
  1. How long will it take my order to ship?
It is our policy to ship all orders within 24 hours where possible.  Often orders are shipped within a few hours of receipt. 
  1. How do I track my order?
Tracking numbers are included automatically in a shipping conformation email and or text message as soon as shipping label is processed. This information is transmitted to the customer’s email address and or mobile number entered in the order process.  You can also contact for additional information on your order shipment status. 
  1. What if my product is damaged upon arrival?
Contact LUS at as soon as possible and we can investigate where the damage occurred and arrange for a replacement asap. 
  1. Are your products good for all skin types?
Yes, Luv Ur Skin products are safe for all ski types including normal healthy skin as well as damaged and sensitive skin.  Luv Ur Skin’s powerful natural botanical ingredients help protect as well as promote healing in damaged skin.  Luv Ur Skin products are effective for all ages as well.  Adults as well as young ages will benefit from your product. 
  1. Are your products all natural

Our products are all natural with the exception of some fragrances which are below 0.2% and have been tested as non-irritating and suitable for sensitive skin. 

7,  Are your products vegan and cruelty-free?

All our products with the exception of the Clear Up Face Mask (which contains honey) are vegan. All our products are cruelty-free and never tested on animals. 

  1. Are your products safe for sensitive skin?
Yes, Luv Ur Skin products are specially formulated for sensitive skin as well as normal healthy skin. 
  1. Why are antioxidants so important?
Antioxidants are substances that help protect the skin's surface from oxidative damage caused by free radicals and environmental aggressors like UV and pollution. Antioxidants may benefit the skin by preventing or slowing aging and cell damage.  Antioxidants are important as they provide powerful anti-aging benefits. 
  1. How do anti-inflammatories work?
Anti-inflammatory ingredients work by inhibiting the production of inflammatory mediators, reducing the dilation of blood vessels, and soothing irritated skin. They can be found in various skin care products like moisturizers, serums, creams, and masks to provide relief and improve the overall appearance of the skin. 
  1. What does this do to help my skin?
Rapid reduction of inflammation allows the skin to heal more efficiently minimising scarring, skin damage and promoting cell renewal and encouraging healthy cell proliferation. 
  1. What is Plantolin?
Plantolin is a patented extract of Centipeda cunninghamii, a plant with proven anti-inflammatory and antioxidant properties that act simultaneously to produce a rapid dual-acting healing and skin renewal response. Indigenous Australians used this plant as a cleanser and an astringent for cuts and abrasions, and to heal skin burns and wounds. In vitro trials showed significant free radical scavenging activity which protects skin from accelerated cell death, in addition to eliminating inflammation and redness of the skin.